Digital Transformation Process Analyst

Tigo Media

San Salvador, El Salvador
Not specified (assumed to be hybrid based on the nature of the role).
Advanced excel proficiency required
Sql and data analysis skills
Bpm, lean, or six sigma methodology
Tigo Media is seeking a Digital Transformation Process Analyst to enhance operational efficiency and optimize digital processes. The ideal candidate should have a background in engineering or business administration, along with experience in process improvement methodologies and strong analytical skills. This role emphasizes continuous improvement and customer-centric process design

Job Summary

  • This role is key to ensuring the design, standardization, and continuous improvement of end-to-end digital processes including Apps, Web, IVR, and WhatsApp.
  • The position requires defining process frameworks, eliminating waste using Lean methodologies, and establishing performance metrics like FCR Digital and NPS.
  • Tigo El Salvador offers a culture of positive transformation where employees are encouraged to innovate and contribute to connecting more people and improving lives.

Matching Summary

Match Score: 85

Tigo Media is seeking a Digital Transformation Process Analyst to enhance operational efficiency and optimize digital processes. The ideal candidate should have a background in engineering or business administration, along with experience in process improvement methodologies and strong analytical skills. This role emphasizes continuous improvement and customer-centric process design.

Skills & Requirements

Must-have

  • Advanced Excel proficiency required
  • SQL and data analysis skills
  • BPM, Lean, or Six Sigma methodology
  • Visio, Bizagi, or Lucidchart diagramming
  • 1-2 years in similar analytical role

Nice-to-have

  • Experience with RPA, APIs, and AI integration
  • Customer journey design expertise
  • Intermediate English language skills
  • Background in IVR and Chatbot platforms
  • Proactive approach to continuous improvement

Key Requirements

  • Graduate in Industrial Engineering, Systems, or Administration
  • 1 to 2 years of experience in similar positions
  • Intermediate English level (B1)

Work Rights

Not specified

Tailored Resume

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