It Automations And Support Specialist

Articulate

United States, United States
On-site
Front-line technical support
Advanced technical support
Automation initiatives
The IT Automations & Support Specialist provides front-line and advanced technical support to Articulate employees while leading automation, systems integration, and workflow improvement initiatives across the IT Services function

Job Summary

  • The IT Automations & Support Specialist provides front-line and advanced technical support to Articulate employees while leading automation, systems integration, and workflow improvement initiatives across the IT Services function.
  • This role blends hands-on helpdesk expertise with developing technical specialization in automation, systems integration, and workflow optimization to improve the scalability and efficiency of IT Services operations.
  • While this position is fully remote, regular working hours of 8:00 a.m. to 5:00 p.m. Pacific Time are required to ensure real-time collaboration and support coverage across the organization.

Matching Summary

The IT Automations & Support Specialist provides front-line and advanced technical support to Articulate employees while leading automation, systems integration, and workflow improvement initiatives across the IT Services function.

Skills & Requirements

Must-have

  • front-line technical support
  • advanced technical support
  • automation initiatives
  • systems integration
  • workflow improvement

Nice-to-have

  • improves employee experience
  • responsive and empathetic team
  • high-performing IT Services team
  • fully remote organization

Key Requirements

  • Experience in IT support roles
  • Experience with automation tools
  • Experience with systems integration
  • Experience with workflow optimization

Work Rights

Not specified

Tailored Resume

Cover Letter