Group Customer Satisfaction Coordinator / Coordinateur De La Satisfaction Clients
Europcar Inc
Remote
Remote
Customer feedback analysis
Nps and csat monitoring
Improvement project leadership
Europcar Inc is seeking a Group Customer Satisfaction Coordinator to enhance customer experience through effective project management and data analysis. The role requires over five years of experience in customer satisfaction programs, a customer-centric mindset, and strong communication skills, with an emphasis on continuous improvement and fostering a customer-centric culture
Job Summary
Your main mission is to make the Voice of the customer heard within the company, achieve the Customer Satisfaction objectives and to contribute to the definition of the Group Quality Policy.
Monitor Customer Satisfaction from Booking to Post-Rental and report on the performance to Management Board, assisting in setting targets and steering KPIs.
Foster employee engagement toward Customer Satisfaction by cultivating a customer-centric corporate culture and developing training programs for NPS champions.
Matching Summary
Match Score: 85
Europcar Inc is seeking a Group Customer Satisfaction Coordinator to enhance customer experience through effective project management and data analysis. The role requires over five years of experience in customer satisfaction programs, a customer-centric mindset, and strong communication skills, with an emphasis on continuous improvement and fostering a customer-centric culture.
Skills & Requirements
Must-have
Customer feedback analysis
NPS and CSAT monitoring
Improvement project leadership
Cross-functional collaboration
Customer-centric culture promotion
Nice-to-have
Employee engagement initiatives
Data-driven problem solving
Innovative solution implementation
Key Requirements
5+ years of relevant experience
Experience in consulting or operational improvement on CX topics
Demonstrated success in leading change initiatives
Master’s Degree with statistics and marketing exposure