Senior Manager - Digital Customer Strategy

AstraZeneca

Mississauga, Canada
Base: $136,829.60 - $179,588.85; bonus/equity: ann...
Hybrid
Digital customer engagement strategy
Omnichannel campaign design
Ai and machine learning adoption
The Senior Manager, Digital Customer Strategy is a critical leader responsible for crafting and delivering AstraZeneca’s digital engagement approach across commercial functions

Job Summary

  • The Senior Manager, Digital Customer Strategy is a critical leader responsible for crafting and delivering AstraZeneca’s digital engagement approach across commercial functions.
  • This role drives the design and optimization of omnichannel strategies, championing the integration of AI-powered solutions to personalize customer interactions, improve campaign performance, and maximize business impact.
  • AstraZeneca is committed to providing fair and equitable compensation opportunities to all colleagues, with a range for this position and additional bonus/equity and benefits.

Matching Summary

The Senior Manager, Digital Customer Strategy is a critical leader responsible for crafting and delivering AstraZeneca’s digital engagement approach across commercial functions.

Salary

Base: $136,829.60 - $179,588.85; Bonus/Equity: Annual Variable Pay Bonus/Short Term Incentive opportunity and potential equity-based long-term incentive; Benefits: Competitive Flex Benefits & Retirement Savings Program, 4 weeks’ paid vacation, and annual Personal Days

Skills & Requirements

Must-have

  • Digital Customer Engagement Strategy
  • Omnichannel Campaign Design
  • AI and Machine Learning Adoption
  • Cross-functional Collaboration
  • Digital Innovation Advocacy

Nice-to-have

  • Collaborative Culture
  • Knowledge-Sharing Environment
  • Daring Thinking and Innovation
  • Sustainability Focus

Key Requirements

  • Bachelor's degree in Business, Digital Marketing, Data Science, or related field
  • At least 5 years of experience in digital strategy or omnichannel customer engagement
  • Oncology pharmaceutical experience an asset
  • Strong understanding of omnichannel engagement and campaign analytics
  • Proven collaboration and change leadership abilities
  • Thorough knowledge of healthcare/pharma compliance and regulations

Work Rights

Not specified

Tailored Resume

Cover Letter