Part Time - Food Service - Customer Service Team Lead

Penn State

Altoona, PA, US
Hybrid
Train and coach customer service representatives
Resolve escalated customer complaints
Manage shift operations and staffing
Penn State is seeking a part-time Customer Service Team Lead for its Food Service department in Altoona, PA. This position involves leading and training operational support personnel, addressing customer service issues, and ensuring compliance with university policies, primarily during evening and weekend hours

Job Summary

  • The role provides leadership and direction to operational support personnel such as customer service representatives and food service workers.
  • Responsibilities include investigating complex customer issues, managing employee call-offs, and ensuring equipment availability for quality service delivery.
  • This position requires working primarily evening and weekend hours for the Fall 2025 and Spring 2026 academic years.

Matching Summary

Match Score: 75

Penn State is seeking a part-time Customer Service Team Lead for its Food Service department in Altoona, PA. This position involves leading and training operational support personnel, addressing customer service issues, and ensuring compliance with university policies, primarily during evening and weekend hours.

Skills & Requirements

Must-have

  • Train and coach customer service representatives
  • Resolve escalated customer complaints
  • Manage shift operations and staffing
  • Enforce dress and appearance standards
  • Operate point of sale systems

Nice-to-have

  • Experience in university environment
  • Strong communication with vendors
  • Ability to work evening and weekends

Key Requirements

  • Successful completion of background check
  • Internal application via Workday for current employees
  • Availability for 20-24 hours per week

Work Rights

Not specified

Tailored Resume

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