Amazon is seeking a Quality Manager for its Last Mile Delivery Experience Team, focusing on continuous improvement and operational excellence in logistics. The ideal candidate should possess last mile logistics experience, strong analytical skills, and the ability to manage multi-disciplinary projects while collaborating with various stakeholders
Job Summary
Become a subject matter expert for AMZL and customer service processes and systems, conducting root cause analysis and diving deep on executive escalations.
Develop a thorough understanding of customer needs and pain points related to deliveries, producing white papers and presenting to senior management.
Deliver end-to-end continuous improvement programs, projects, and initiatives, developing and producing metrics and reports leading to performance improvement.
Matching Summary
Match Score: 85
Amazon is seeking a Quality Manager for its Last Mile Delivery Experience Team, focusing on continuous improvement and operational excellence in logistics. The ideal candidate should possess last mile logistics experience, strong analytical skills, and the ability to manage multi-disciplinary projects while collaborating with various stakeholders.