Customer Success Director

HCM Portal (UPS)

Us
Leadership and team management
Customer relationship management
Strategic growth and revenue
The Customer Success Director is responsible for leading a team of Customer Success Managers while directly managing strategic relationships with key customers

Job Summary

  • The Customer Success Director is responsible for leading a team of Customer Success Managers while directly managing strategic relationships with key customers.
  • This role blends customer success leadership with sales oversight, ensuring both client satisfaction and commercial performance.
  • The Director will drive long-term value by aligning client goals with company solutions, overseeing post-sale engagement, and mentoring a high-performing team.

Matching Summary

The Customer Success Director is responsible for leading a team of Customer Success Managers while directly managing strategic relationships with key customers.

Skills & Requirements

Must-have

  • Leadership and team management
  • Customer relationship management
  • Strategic growth and revenue

Nice-to-have

  • Strong strategic thinking
  • Excellent communication skills
  • Proficiency in CRM platforms

Key Requirements

  • Bachelor’s degree required
  • Proven ability to lead teams
  • Willingness to travel as needed

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter