Sr. Manager, Customer Success Management

Salesforce

Leading customer success teams
Driving customer satisfaction metrics
Risk management
The Frontline Manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers

Job Summary

  • The Frontline Manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers.
  • Lead and develop a dedicated team of Customer Success Managers, emphasizing the delivery of our Signature customer experience.
  • When you join Salesforce, you’ll be limitless in all areas of your life.

Matching Summary

The Frontline Manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers.

Skills & Requirements

Must-have

  • leading customer success teams
  • driving customer satisfaction metrics
  • risk management
  • executive relationship building
  • collaboration across internal teams

Nice-to-have

  • AI-driven customer success
  • driving innovation
  • business as a platform for change
  • improving the state of the world

Key Requirements

  • 5 years in a front-line leadership position
  • Experience leading customer success teams
  • Ability to drive influencing conversations at C-level
  • Proficient in risk management

Work Rights

Not specified

Tailored Resume

Cover Letter