Concentrix is seeking a Customer Support Associate I for their office in Makati City, Philippines. The role involves providing customer service support through various channels, ensuring that customer inquiries are addressed effectively while maintaining a high level of service
Job Summary
The position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Employees must ensure service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing resolutions.
The role requires tolerance for repetitive work in a high production environment with the ability to rotate shifts as needed.
Matching Summary
Match Score: 70
Concentrix is seeking a Customer Support Associate I for their office in Makati City, Philippines. The role involves providing customer service support through various channels, ensuring that customer inquiries are addressed effectively while maintaining a high level of service.
Skills & Requirements
Must-have
Strong customer service orientation
Ability to work in fast-paced environment
Effective written and verbal communication
Nice-to-have
Demonstrate empathy with customers
Flexible and adapt to changes quickly
Skilled in multi-tasking
Key Requirements
High school diploma preferred
Three to six months of relevant experience preferred
Strong computer navigation skills and PC Knowledge