Senior Consultant – Projects Global Customer Care

Smith+Nephew

Kharadi, Pune, India
Not specified; not specified; major medical covera...
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5+ years ai or automation experience
Palantir foundry or equivalent orchestration
Rpa tools like uipath or automation anywhere
** Smith+Nephew is seeking a Senior Consultant for Projects in Global Customer Care to drive AI and automation initiatives. The ideal candidate will bridge business processes and technology, focusing on delivering structured use cases and measurable value across various global workflows. **

Job Summary

  • This role acts as the bridge between business processes and technology to drive AI and automation opportunities across Global Customer Care and Supply Chain.
  • The successful candidate will convert business challenges into structured use cases, run pilots, and deliver measurable value aligned with strategic priorities.
  • Smith+Nephew offers a comprehensive benefits package including major medical coverage, educational assistance, and flexible work arrangements.

Matching Summary

Match Score: 75

** Smith+Nephew is seeking a Senior Consultant for Projects in Global Customer Care to drive AI and automation initiatives. The ideal candidate will bridge business processes and technology, focusing on delivering structured use cases and measurable value across various global workflows. **

Salary

Not specified; Not specified; Major Medical coverage, Educational Assistance, Flexible Time Off, Free Cab Transport, Meal provided per shift

Skills & Requirements

Must-have

  • 5+ years AI or automation experience
  • Palantir Foundry or equivalent orchestration
  • RPA tools like UiPath or Automation Anywhere
  • Supply Chain or Customer Care domain knowledge
  • End-to-end pilot lifecycle management

Nice-to-have

  • Strong storytelling for senior leadership
  • Agile/Scrum Product Owner certification
  • Design thinking methodology expertise
  • Global matrix environment influence
  • Change driver mindset

Key Requirements

  • Bachelor's degree in Engineering, CS, Supply Chain, or Business
  • Minimum 5 years of experience in AI or digital transformation
  • Master's degree preferred (MBA/PGDM)
  • AI/ML or RPA certifications desirable
  • PMP or Agile/Scrum certification a plus

Work Rights

Not specified

Tailored Resume

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