Associate Technical Service Manager

Sony Interactive Entertainment

Liverpool, United Kingdom
On-site
Staff leadership and development experience
Software development lifecycle understanding
Budget and resource planning skills
Sony Interactive Entertainment is seeking an Associate Technical Service Manager to lead their multi-cultural ALM Support team in Liverpool. The role focuses on managing enterprise ALM systems and workflows, ensuring effective operational service delivery, and fostering an inclusive work environment

Job Summary

  • You will lead a talented, multi-cultural ALM Support team that acts as the backbone of PlayStation's development infrastructure.
  • The role involves overseeing the technical configuration and health of global Jira and TestRail instances to optimize studio workflows.
  • PlayStation fosters an inclusive environment that empowers employees and embraces diversity across its global team.

Matching Summary

Match Score: 85

Sony Interactive Entertainment is seeking an Associate Technical Service Manager to lead their multi-cultural ALM Support team in Liverpool. The role focuses on managing enterprise ALM systems and workflows, ensuring effective operational service delivery, and fostering an inclusive work environment.

Skills & Requirements

Must-have

  • Staff leadership and development experience
  • Software Development Lifecycle understanding
  • Budget and resource planning skills
  • Strong business communication abilities

Nice-to-have

  • Management of busy technical Service Desk
  • Gaming industry appreciation and knowledge
  • Cross-cultural global working experience
  • Deep console platform knowledge

Key Requirements

  • Experience in staff development and leadership
  • Formal management or project management qualifications
  • ITIL Service Management certification
  • Service Desk Management (SDI/SDA) experience

Work Rights

Not specified

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