Client Service Delivery Analyst

RELX TRADING AUSTRALIA PTY LIMITED COMPANY

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Customer experience strategy
Ai-driven insights
Project management
** This job posting is for a Client Service Delivery Analyst at RELX Trading Australia, focusing on enhancing customer experience in the French market through AI-driven insights and project management. The ideal candidate will have experience in customer experience roles, strong project management skills, and a solid understanding of AI technologies. **

Job Summary

  • Develop and implement customer experience strategies tailored to the French market, integrating AI-driven insights and automation opportunities.
  • Lead CX improvement projects from planning to execution, ensuring deadlines, deliverables, and KPIs are met.
  • We are committed to providing a fair and accessible hiring process.

Matching Summary

Match Score: 75

** This job posting is for a Client Service Delivery Analyst at RELX Trading Australia, focusing on enhancing customer experience in the French market through AI-driven insights and project management. The ideal candidate will have experience in customer experience roles, strong project management skills, and a solid understanding of AI technologies. **

Skills & Requirements

Must-have

  • customer experience strategy
  • AI-driven insights
  • project management
  • customer feedback analysis
  • cross-functional collaboration

Nice-to-have

  • digital transformation trends
  • ethical AI deployment
  • cultural nuances adaptation
  • voice of the customer advocacy

Key Requirements

  • Bachelor’s degree in Business, Marketing, Communications, Project Management, or related field (or equivalent experience)
  • Proven experience in customer experience, service design, or customer-facing roles, ideally within the French market
  • Strong project management expertise and familiarity with structured methodologies (Agile, Lean, Six Sigma preferred)
  • Solid understanding of AI and familiarity with AI-powered CX platforms, automation tools, and data analytics
  • Ability to translate customer insights into operational strategies

Work Rights

Not specified

Tailored Resume

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