Technical Specialist Ms - Systems

NTT DATA

On-site
Managed services experience handling complex cross technology infrastructure
Engineering function within medium to large ict organisation
Working knowledge of itil processes
NTT DATA is seeking a Managed Services Cross Technology Engineer (L3) to proactively manage and resolve technical incidents for clients, ensuring high service levels and operational improvements. The ideal candidate will have extensive experience in managed services across multiple technology domains and hold relevant certifications

Job Summary

  • The role ensures zero missed service level agreement conditions by proactively identifying and resolving technical incidents.
  • This position requires advanced technical expertise across two or more technology domains including Cloud, Security, Networking, and Applications.
  • Candidates will coach L2 teams on advanced troubleshooting while managing high-complexity tickets and supporting project work.

Matching Summary

Match Score: 85

NTT DATA is seeking a Managed Services Cross Technology Engineer (L3) to proactively manage and resolve technical incidents for clients, ensuring high service levels and operational improvements. The ideal candidate will have extensive experience in managed services across multiple technology domains and hold relevant certifications.

Skills & Requirements

Must-have

  • Managed Services experience handling complex cross technology infrastructure
  • Engineering function within medium to large ICT organisation
  • Working knowledge of ITIL processes
  • Experience working with vendors and third parties

Nice-to-have

  • Ability to communicate across different cultures
  • Positive outlook in pressurized environment
  • Active listening techniques such as paraphrasing
  • Adaptability to changing circumstances

Key Requirements

  • Bachelor's degree in IT/Computing or equivalent experience
  • CCNP or equivalent certification
  • VMware Certified Professional or similar virtualization certs
  • Microsoft Azure Architect Expert or AWS Solutions Architect Associate
  • Seasoned Managed Services experience

Work Rights

Not specified

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