Universal Banker-float

MTB (M&T Bank)

Milton, Delaware, United States of America
Base: $18.68 - $31.14 hourly; bonus/equity: not sp...
Customer service and sales needs
Digital capabilities in customer interactions
Consumer and business banking solutions
Specializes in branch customer experience through sales, service and digital engagement of Consumer and Business Banking customers

Job Summary

  • Specializes in branch customer experience through sales, service and digital engagement of Consumer and Business Banking customers.
  • Float Universal Banker will frequently travel to different branches within a designated area to assist branch staff as needed.
  • The position is a key driver of sales and the customer experience within the branch.

Matching Summary

Specializes in branch customer experience through sales, service and digital engagement of Consumer and Business Banking customers.

Salary

Base: $18.68 - $31.14 Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service and sales needs
  • Digital capabilities in customer interactions
  • Consumer and Business Banking solutions
  • Sales process and customer-focused advice
  • Lobby management and customer engagement
  • AML, BSA, and KYC processes
  • Customer transaction processing

Nice-to-have

  • Empathy, customer centricity, flexibility
  • Digital fluency, entrepreneurial spirit
  • Critical thinking in support of culture

Key Requirements

  • High school diploma or equivalent
  • 1 year's retail sales, call center, customer service, or telesales experience
  • Ability to travel between branches
  • Strong verbal and interpersonal skills
  • Ability to interact with varying customers
  • Federal SAFE Act registration requirements

Work Rights

Not specified

Tailored Resume

Cover Letter