Programme Manager

JOHNSON CONTROLS

Bellshill, United Kingdom
**
Service delivery management
Customer interaction and communications
Kpi failure qualification
** Johnson Controls is seeking a Programme Manager to join their Key Account Programme Management Team in Bellshill, UK. The role focuses on service delivery management and installation support, requiring strong customer interaction and performance reporting skills. **

Job Summary

  • This role is focused on service delivery management and some installation support, working closely with the ADT Team in Scotland, on site working with one of our major clients at their offices weekly and working to deliver outstanding Service Support.
  • You will be responsible for providing programme management and deployment for various customer requirements, working with operational teams to deliver excellent customer service achieving customer key performance indicators and service level agreements.
  • The role will grow around key task delivery including service customer interaction, call management ownership, driving behaviour change, and managing chargeable works and audit failings.

Matching Summary

Match Score: 75

** Johnson Controls is seeking a Programme Manager to join their Key Account Programme Management Team in Bellshill, UK. The role focuses on service delivery management and installation support, requiring strong customer interaction and performance reporting skills. **

Skills & Requirements

Must-have

  • Service delivery management
  • Customer interaction and communications
  • KPI failure qualification
  • Chargeable works delivery
  • Installation delivery timescale
  • Performance reporting and communication

Nice-to-have

  • Responsive communicator
  • Customer focus experience
  • Commercial partner guidance
  • Pro-active time management
  • IT conversant across platforms

Key Requirements

  • Experience in engineering, PM or service and installation
  • Experienced in building and maintaining customer relationships
  • Ability to demonstrate product knowledge around CCTV and general security
  • Ability to Plan and organise effectively
  • Ability to interrogate performance and communicate changes

Work Rights

Not specified

Tailored Resume

Cover Letter