Pmo Manager

Capita (public services)

Home-Based, , United Kingdom
Pmo leadership in complex programmes
Programme and project governance
Risk and issue management
You’ll establish and lead a high-performing PMO supporting Capita’s Citizen Contact Transformation Programme, ensuring consistency and control across a complex portfolio of projects

Job Summary

  • You’ll establish and lead a high-performing PMO supporting Capita’s Citizen Contact Transformation Programme, ensuring consistency and control across a complex portfolio of projects.
  • This role offers the opportunity to influence a major transformation that improves customer experience and operational efficiency through a new AI-enabled, data-driven service model.
  • Capita provides a comprehensive benefits package including holiday entitlement, paid volunteering days, pension, parental leave, and voluntary lifestyle benefits.

Matching Summary

You’ll establish and lead a high-performing PMO supporting Capita’s Citizen Contact Transformation Programme, ensuring consistency and control across a complex portfolio of projects.

Skills & Requirements

Must-have

  • PMO leadership in complex programmes
  • Programme and project governance
  • Risk and issue management
  • Resource and budget management
  • Reporting and data analysis
  • Stakeholder management
  • P3O methodology expertise

Nice-to-have

  • Proactive and detail-driven approach
  • Strong communication skills
  • Experience with transformation programmes
  • Ability to tailor project methodologies
  • Supportive of diversity and inclusion
  • Exposure to AI-enabled service models

Key Requirements

  • Significant PMO leadership experience
  • Experience with large-scale complex programmes
  • Proven PMO process and governance improvement
  • Strong analytical and problem-solving skills
  • Experience managing budgets and resources
  • Excellent stakeholder management
  • Not specified work authorization

Work Rights

Not specified

Tailored Resume

Cover Letter