The Supervisor Homeowner Advocacy is responsible for supervising the Homeowner Advocacy Team in their work of investigating and responding to consumer complaints
Job Summary
The Supervisor Homeowner Advocacy is responsible for supervising the Homeowner Advocacy Team in their work of investigating and responding to consumer complaints.
This position is designed to ensure productivity, quality, and training to is adequate for the team to resolve consumer complaints quickly before they escalate, to prevent more risk and exposure to the company, and improve the overall customer experience.
We offer benefits, programs, and perks that support you in every aspect of your life, including medical, dental, and vision insurance, a 401(k) Retirement plan with employer match, and Paid Maternity Leave.
Matching Summary
The Supervisor Homeowner Advocacy is responsible for supervising the Homeowner Advocacy Team in their work of investigating and responding to consumer complaints.
Skills & Requirements
Must-have
Consumer complaint investigation
Mortgage servicing compliance knowledge
Superior customer service skills
Verbal/phone communication skills
MS Word, Excel, Outlook, Access
Nice-to-have
Proactive escalation management
Employee Improvement Action Plans
Resource prioritization
Mortgage, consumer finance, loss mitigation knowledge