Customer Success Manager

Adobe

Base: $100,200 - $183,975 annually (varies by loca...
10+ years customer success experience
Strategic account management background
Executive presence and stakeholder influence
This role involves managing a defined portfolio of customers as a trusted advisor to drive adoption, value realization, and growth

Job Summary

  • This role involves managing a defined portfolio of customers as a trusted advisor to drive adoption, value realization, and growth.
  • The position requires developing tailored success plans aligned with each customer's strategic objectives and measurable business outcomes.
  • Adobe empowers everyone to create through innovative platforms that unleash creativity, productivity, and personalized customer experiences.

Matching Summary

This role involves managing a defined portfolio of customers as a trusted advisor to drive adoption, value realization, and growth.

Salary

Base: $100,200 - $183,975 annually (varies by location); California: $127,100 - $183,975; Washington: $123,200 - $178,400

Skills & Requirements

Must-have

  • 10+ years Customer Success experience
  • Strategic Account Management background
  • Executive presence and stakeholder influence
  • SaaS or technology environment knowledge
  • Conducting strategic business reviews

Nice-to-have

  • Knowledge of digital marketing platforms
  • Experience with content management systems
  • Proactive ownership mindset
  • Passion for delivering exceptional experiences
  • Understanding of customer journey solutions

Key Requirements

  • Bachelor's Degree or relevant work experience
  • 10+ years in Customer Success or Strategic Account Management
  • Experience managing portfolios with retention and growth responsibility

Work Rights

Not specified

Tailored Resume

Cover Letter