Customer Relationship Specialist - South Yarra

Bank of Queensland

South Yarra, Australia
Not specified; benefits: flexible working arrangem...
Not specified
Passionate high-performing operator
Outstanding customer experience delivery
Proactive lead management skills
The Bank of Queensland is seeking a Customer Relationship Specialist in South Yarra, Australia, to provide exceptional customer service and support financial needs. The ideal candidate should have experience in retail banking, particularly in consumer lending, and a strong commitment to building lasting customer relationships

Job Summary

  • The purpose of this position is to provide outstanding customer service by identifying and supporting customers to explore their current and future financial needs.
  • BOQ Group offers a comprehensive benefits package including flexible working arrangements, discounted financial products, and paid parental leave with no minimum requirements.
  • The role works closely with the Branch Manager to develop customer relationships, execute customer loan maintenance needs, and coach Customer Service Officers.

Matching Summary

Match Score: 85

The Bank of Queensland is seeking a Customer Relationship Specialist in South Yarra, Australia, to provide exceptional customer service and support financial needs. The ideal candidate should have experience in retail banking, particularly in consumer lending, and a strong commitment to building lasting customer relationships.

Salary

Not specified; Benefits: Flexible working arrangement; Discounted financial products; Salary sacrificing options; Paid parental leave; Purchase additional annual leave; Discounted private health insurance plan; Employee Assistance Program (EAP)

Skills & Requirements

Must-have

  • Passionate high-performing operator
  • Outstanding customer experience delivery
  • Proactive lead management skills
  • Strong written and verbal communication
  • Confident use of technical financial systems

Nice-to-have

  • Retail banking industry experience
  • Exposure to consumer lending
  • Drive to build long-lasting relationships
  • Collaborative team environment contributor
  • Personalized approach to customer interactions

Key Requirements

  • Experience in retail banking industry
  • Exposure to consumer lending
  • Excellent attention to detail
  • Background screening compliance

Work Rights

Not specified

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