Fnol Cabin Agent Bilingual

AIG Group

Mexico City, Mexico
Not specified; not specified; benefits: total rewa...
Bilingual english and spanish fluency
Customer service experience in emergencies
Ability to work monday to saturday shifts
The FNOL Cabin Agent Bilingual provides immediate attention to insured customers facing vehicle or home accidents in both English and Spanish

Job Summary

  • The FNOL Cabin Agent Bilingual provides immediate attention to insured customers facing vehicle or home accidents in both English and Spanish.
  • This role is critical for managing a high-value contract with MEXIPASS representing over USD $6.4 million in annualized premiums.
  • AIG offers a comprehensive Total Rewards Program including health, wellbeing, financial security benefits, and professional development opportunities.

Matching Summary

The FNOL Cabin Agent Bilingual provides immediate attention to insured customers facing vehicle or home accidents in both English and Spanish.

Salary

Not specified; Not specified; Benefits: Total Rewards Program covering health, wellbeing, financial security, and professional development

Skills & Requirements

Must-have

  • Bilingual English and Spanish fluency
  • Customer service experience in emergencies
  • Ability to work Monday to Saturday shifts
  • Experience with insurance claim processes
  • High empathy and listening capacity

Nice-to-have

  • Flexibility for rotation of shifts
  • Proactive teamwork capacity
  • Attention to detail in data entry
  • Quick thinking under pressure
  • Microsoft Excel advanced skills

Key Requirements

  • 1 year customer service experience
  • English B2/C1 level proficiency
  • Basic knowledge of insurance products
  • In-office collaboration requirement

Work Rights

Not specified

Tailored Resume

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