Member Service Advocate-1

Point32health Inc

Base: $21.00; bonus/equity: variable pyy eligible;...
Fully remote
Inbound call management
Hipaa compliance adherence
Multiple system proficiency
Point32Health is a leading not-for-profit organization dedicated to delivering high-quality, affordable healthcare to nearly 2 million members

Job Summary

  • Point32Health is a leading not-for-profit organization dedicated to delivering high-quality, affordable healthcare to nearly 2 million members.
  • The Member Service Advocate provides exceptional customer service by navigating healthcare complexities and resolving member inquiries regarding benefits and claims.
  • Employees are eligible for a comprehensive total rewards package including medical, dental, vision coverage, retirement plans, and paid time off.

Matching Summary

Point32Health is a leading not-for-profit organization dedicated to delivering high-quality, affordable healthcare to nearly 2 million members.

Salary

Base: $21.00; Bonus/Equity: Variable pay eligible; Benefits: Medical, dental, vision, retirement, PTO, life insurance

Skills & Requirements

Must-have

  • Inbound call management
  • HIPAA compliance adherence
  • Multiple system proficiency
  • Real-time data analysis
  • Issue resolution skills

Nice-to-have

  • Empathy and compassion
  • Healthcare industry knowledge
  • Medical terminology familiarity
  • Virtual/remote work experience
  • Proactive service delivery

Key Requirements

  • Associate degree or equivalent work experience
  • 0-2 years of relevant experience
  • Customer service experience preferred
  • Knowledge of medical terminology preferred

Work Rights

Not specified

Tailored Resume

Cover Letter