Handle support calls or tickets and install/update product line applications, integrated 3rd party applications, and operating system and/or database applications
Job Summary
Handle support calls or tickets and install/update product line applications, integrated 3rd party applications, and operating system and/or database applications.
Exercise sound professional judgment in investigating technical problems and collect detailed information to categorize requests to establish a method of resolution.
Document all customer communication through tickets and possess proven problem-solving abilities with exceptional written skills.
Matching Summary
Handle support calls or tickets and install/update product line applications, integrated 3rd party applications, and operating system and/or database applications.