The role involves providing excellent customer service while continuously improving business processes within a global industrial organization backed by Berkshire Hathaway
Job Summary
The role involves providing excellent customer service while continuously improving business processes within a global industrial organization backed by Berkshire Hathaway.
Key responsibilities include managing customer orders, preparing accurate weekly reports using advanced Excel functions, and coordinating with operations for on-time delivery.
Candidates must demonstrate strong self-management skills and the ability to navigate ERP systems like Epicor iScala or SAP to maintain accurate operational data.
Matching Summary
The role involves providing excellent customer service while continuously improving business processes within a global industrial organization backed by Berkshire Hathaway.
Skills & Requirements
Must-have
3+ years customer service experience
Advanced Microsoft Excel proficiency
ERP system navigation skills
Order and quotation management
Weekly backorder reporting
Nice-to-have
Experience with Epicor iScala
Process improvement initiatives
Strong verbal communication skills
Collaboration with internal teams
Adaptability to new procedures
Key Requirements
Minimum 3 years hands-on customer service experience
Proficiency in advanced Excel functions including pivot tables
Experience with ERP systems such as Epicor iScala or SAP