Customer Care Operations Expert With French Language

Medtronic Diabetes

Heerlen, Netherlands
Base: 39,200.00 eur - 58,800.00 eur; bonus/equity:...
Hybrid (3-4 days in the office, with the remainder remote)
French native level required
Bachelor degree in relevant field
Experience in customer service or order operations
Medtronic Diabetes is seeking a Customer Care Operations Expert fluent in French to join their Heerlen, Netherlands office in a hybrid role. The successful candidate will enhance customer experience, manage the Offer-to-Cash process, and drive continuous improvement within the team

Job Summary

  • This role supports the mission to alleviate pain, restore health, and extend life by ensuring accurate execution of medical technology delivery across Western Europe.
  • You will own the complete order cycle from request to delivery, fostering strong partnerships with sales, finance, and regulatory teams to ensure patient safety.
  • Medtronic offers a competitive salary range of 39,200.00 EUR to 58,800.00 EUR along with flexible benefits and eligibility for the Medtronic Incentive Plan.

Matching Summary

Match Score: 85

Medtronic Diabetes is seeking a Customer Care Operations Expert fluent in French to join their Heerlen, Netherlands office in a hybrid role. The successful candidate will enhance customer experience, manage the Offer-to-Cash process, and drive continuous improvement within the team.

Salary

Base: 39,200.00 EUR - 58,800.00 EUR; Bonus/Equity: Eligible for Medtronic Incentive Plan (MIP); Benefits: Flexible Benefits Package included

Skills & Requirements

Must-have

  • French Native level required
  • Bachelor degree in relevant field
  • Experience in customer service or order operations
  • Proficiency in Microsoft Office and SAP/ERP tools
  • Location within 80km of Heerlen, Netherlands

Nice-to-have

  • Project management methodologies like Agile or Lean
  • Continuous improvement mindset with Lean Sigma principles
  • Proactive problem-solving and self-starting attitude
  • Ability to work under pressure while maintaining quality

Key Requirements

  • Bachelor degree
  • Native French language proficiency
  • Experience in order operations or sales support
  • Residency within 80km of Heerlen office

Work Rights

Must reside within 80km radius of Heerlen; Relocation not provided

Tailored Resume

Cover Letter