Unisys is seeking proactive Level 1 support agents to join a new team supporting Federal Government clients in Canberra
Job Summary
Unisys is seeking proactive Level 1 support agents to join a new team supporting Federal Government clients in Canberra.
The role requires providing fast, efficient customer service for software, hardware, and network operations while documenting all incidents accurately.
Candidates must be Australian citizens with active NV1 clearance and the ability to obtain NV2 clearance to work on a rotating 24/7 schedule.
Matching Summary
Unisys is seeking proactive Level 1 support agents to join a new team supporting Federal Government clients in Canberra.
Skills & Requirements
Must-have
Active NV1 Security Clearance required
Ability to obtain NV2 Security Clearance
Australian Citizenship mandatory
1 year IT Service desk experience
Flexible for 24/7 rotating shift roster
Nice-to-have
Customer service experience preferred
Experience leading or mentoring staff
Relevant certificate course completion
Proactive and enthusiastic attitude
Collaborative work environment fit
Key Requirements
Active NV1 Security Clearance
Must be an Australian Citizen
1 year of IT Service desk experience
Ability to obtain NV2 Security Clearance
Completion of relevant certificate course or equivalent experience