专业，大健康 7*24 客服

AIA Group

Shanghai, China
High-end medical insurance knowledge
Health management services
Customer service process improvement
Through quality customer service, establish effective communication channels between the company and customers, understand customer needs and expectations, in order to continuously improve service quality and processes, to achieve sustainable development

Job Summary

  • Through quality customer service, establish effective communication channels between the company and customers, understand customer needs and expectations, in order to continuously improve service quality and processes, to achieve sustainable development.
  • Accurately answer policy-related questions about high-end medical insurance plans, policy changes, and claims, and provide optimal solutions to customers according to company standards, improving the resolution rate per call.
  • Actively cooperate with the execution of new policies and complete other tasks assigned by department leaders according to the development of company and department business.

Matching Summary

Through quality customer service, establish effective communication channels between the company and customers, understand customer needs and expectations, in order to continuously improve service quality and processes, to achieve sustainable development.

Skills & Requirements

Must-have

  • High-end medical insurance knowledge
  • Health management services
  • Customer service process improvement
  • 7*24 shift work
  • Effective internal and external communication

Nice-to-have

  • Proactive team support
  • Continuous quality improvement
  • Adaptability to new policies

Key Requirements

  • Associate degree or above
  • 2-3 years medical experience
  • Claims or professional customer service experience
  • Fluent English and Mandarin
  • Proficient computer skills

Work Rights

Not specified

Tailored Resume

Cover Letter