Director, Key Customer Management, Digital Commerce - Jd
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Shanghai, China
Hybrid
10+ years fmcg experience
Digital commerce customer management
Joint business planning (jbp)
Coca-Cola is seeking a Director of Key Customer Management in Digital Commerce to lead the management and growth of key digital commerce partnerships, specifically focused on JD.com, in Shanghai. The role requires extensive experience in key account management, strategic customer relationship building, and strong financial acumen to drive sustainable growth and ensure effective execution of customer strategies
Job Summary
This role is accountable for the P&L and overall business results delivery of assigned key digital commerce customers while shaping specific customer strategies.
The selected candidate must be based in Shanghai and follow a hybrid work setup as this is not a fully remote position.
Candidates are expected to demonstrate strong commercial acumen with hands-on experience in investment planning, ROI tracking, and post-evaluation.
Matching Summary
Match Score: 85
Coca-Cola is seeking a Director of Key Customer Management in Digital Commerce to lead the management and growth of key digital commerce partnerships, specifically focused on JD.com, in Shanghai. The role requires extensive experience in key account management, strategic customer relationship building, and strong financial acumen to drive sustainable growth and ensure effective execution of customer strategies.
Skills & Requirements
Must-have
10+ years FMCG experience
Digital commerce customer management
Joint Business Planning (JBP)
P&L ownership and financial discipline
Fluent English and Mandarin
Cross-functional stakeholder orchestration
Nice-to-have
Strategic partnership building
Senior-level relationship management
Complex commercial negotiations
Growth mindset culture
Inclusive leadership behaviors
Key Requirements
Bachelor's degree in Business, Marketing, Finance, or Economics
10+ years relevant experience in FMCG or complex organizations
Proven track record in key account management for digital commerce