Service Desk Agent

RTX (Raytheon)

Warminster, United Kingdom
Hybrid
First-line it support experience
Understanding of itil practices
Strong customer service skills
You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army

Job Summary

  • You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army.
  • This position requires a customer first mindset, strong stakeholder engagement skills, and the ability to work in a multidisciplinary engineering team.
  • You will join at a unique time, where you can join in shaping this team and be rewarded with ongoing development opportunities.

Matching Summary

You will be part of a high-impact, collaborative environment, where we expect everyone to live the values and standards of the British Army.

Skills & Requirements

Must-have

  • First-line IT support experience
  • Understanding of ITIL practices
  • Strong customer service skills

Nice-to-have

  • Experience in defence or government
  • Familiarity with cloud-based environments
  • Basic knowledge of networking

Key Requirements

  • Experience providing first-line IT support
  • ITIL Foundation certification or willingness to obtain
  • Holds or is eligible for UK Security Clearance (SC)

Work Rights

Not specified

Tailored Resume

Cover Letter