Base salary not specified; cash-based incentive pr...
Not specified (assumed hybrid based on industry standards).
10+ years it service management experience
Strong working knowledge of itil v3 or v4
Experience with incident change problem management
Integer is seeking a Senior Manager for IT Service Management, emphasizing ITIL governance and operational excellence. The ideal candidate should possess a strong background in ITSM, with at least 10 years of relevant experience and a commitment to continuous improvement
Job Summary
The role involves owning the ITSM practice design and operating model aligned to ITIL best practices while establishing governance cadence.
Candidates will lead SOX IT General Controls audit readiness, defining evidence standards and ensuring ongoing compliance for the IT organization.
The company offers a comprehensive benefits package including medical, dental, vision, 401(k) matching, and 80 hours of designated holidays.
Matching Summary
Match Score: 85
Integer is seeking a Senior Manager for IT Service Management, emphasizing ITIL governance and operational excellence. The ideal candidate should possess a strong background in ITSM, with at least 10 years of relevant experience and a commitment to continuous improvement.
Salary
Base salary not specified; Cash-based incentive program available; Comprehensive benefits including medical, dental, vision, and 401(k) match
Skills & Requirements
Must-have
10+ years IT Service Management experience
Strong working knowledge of ITIL v3 or v4
Experience with Incident Change Problem Management
SOX IT General Controls audit readiness
CMDB governance and data integrity management
Nice-to-have
Intermediate or Managing Professional ITIL certification
Experience leading large-scale IT modernization
Ability to balance control with agility
Executive communication and facilitation skills
Partnering with Internal Audit and Security teams
Key Requirements
Bachelor's degree in computer science or related field
Minimum 10 years of experience in ITSM or IT Operations
Demonstrated experience with SOX ITGCs or regulated controls