Manager, Infrastructure

HarbourVest Inc

Boston, United States
$122,000.00 - $208,000.00; bonus/equity: discretio...
Hybrid
Enterprise-level infrastructure services
Infrastructure operations ticketing queue
High availability of infrastructure systems
Enhance the technical depth and operational excellence of our Infrastructure Operations team, ensuring enterprise services maintain technical currency and propelling process improvements

Job Summary

  • Enhance the technical depth and operational excellence of our Infrastructure Operations team, ensuring enterprise services maintain technical currency and propelling process improvements.
  • Manage day-to-day infrastructure operations, own the infrastructure operations ticketing queue, and ensure high availability of infrastructure systems through continuous monitoring.
  • Collaborate with IT leadership and business collaborators to align support strategies with organizational goals and upcoming initiatives, while participating in critical incident response and on-call rotations.

Matching Summary

Enhance the technical depth and operational excellence of our Infrastructure Operations team, ensuring enterprise services maintain technical currency and propelling process improvements.

Salary

$122,000.00 - $208,000.00; Bonus/Equity: Discretionary annual bonus, long-term reward programs; Benefits: Comprehensive total rewards package (retirement, health, insurance, PTO, wellness)

Skills & Requirements

Must-have

  • Enterprise-level infrastructure services
  • Infrastructure operations ticketing queue
  • High availability of infrastructure systems
  • Critical incident response
  • Automation and standardization
  • Cloud and security guidelines

Nice-to-have

  • Entrepreneurial spirit
  • Collaborative, open-door culture
  • Innovative thinking
  • Calm under pressure
  • Supportive leader
  • Strategic thinking

Key Requirements

  • 3-5 Years team lead or people management experience
  • Bachelor of Science (B.S) or equivalent experience
  • Experience working within SOC1 controls

Work Rights

Not specified

Tailored Resume

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