Adoption & Retention Programs Lead

Workday

Pleasanton, CA, USA
Base: $169,800 usd - $254,600 usd; bonus/equity: m...
Flexible work (50% in-office/remote)
Design and run global adoption programs
Integrate programs into gtm and cs operating model
Define program-level kpis and measurement frameworks
Workday is seeking an Adoption & Retention Programs Lead to develop and manage global programs aimed at improving customer adoption and retention. The ideal candidate should have extensive experience in customer success and program management, particularly within SaaS environments

Job Summary

  • The Adoption & Retention Programs Lead will establish a new function in the Customer Success Center of Excellence, designing and orchestrating a portfolio of scaled programs to improve product adoption, value realization, and renewal health.
  • Responsibilities include defining and running global adoption and retention programs, integrating them into the GTM and CS operating model, and using data to measure impact and continuously improve.
  • The company is a Fortune 500 company and a leading AI platform for managing people, money, and agents, shaping the future of work with a culture rooted in integrity, empathy, and shared enthusiasm.

Matching Summary

Match Score: 85

Workday is seeking an Adoption & Retention Programs Lead to develop and manage global programs aimed at improving customer adoption and retention. The ideal candidate should have extensive experience in customer success and program management, particularly within SaaS environments.

Salary

Base: $169,800 USD - $254,600 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • design and run global adoption programs
  • integrate programs into GTM and CS operating model
  • define program-level KPIs and measurement frameworks
  • mitigate risk and protect revenue integrity
  • simplify processes and scale through platforms
  • drive innovation and continuous improvement

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • empathy and shared enthusiasm
  • bold ideas and genuine care

Key Requirements

  • 8+ years of experience in Customer Success, Program Management, Sales/GTM Strategy, CS Operations, or related field
  • Proven track record designing and running cross-functional adoption and/or retention programs
  • Experience operating in global, highly matrixed environments
  • Deep understanding of Customer Success operating models
  • Demonstrated experience turning strategy into structured programs and playbooks
  • Strong analytical skills and comfort working with CRM and CS platforms
  • Excellent communication and executive storytelling skills
  • Strong influencing and stakeholder management skills

Work Rights

Not specified

Tailored Resume

Cover Letter