Executive - Emr Support

Harris Novum

Mumbai, India
Hybrid
Tier 1 and tier 2 technical support
Us physicians and clinical staff support
Troubleshoot emr application errors
Provide Tier 1 and Tier 2 technical support to US physicians and clinical staff, addressing concerns with professionalism and efficiency

Job Summary

  • Provide Tier 1 and Tier 2 technical support to US physicians and clinical staff, addressing concerns with professionalism and efficiency.
  • Troubleshoot and resolve errors and issues related to the EMR application, and assist clinical staff and physicians with workflow-related challenges.
  • Benefits include Annual Public Holidays, 30 days total leave, Mediclaim policy, Lifestyle Rewards Program, Group Term Life Insurance, and Gratuity.

Matching Summary

Provide Tier 1 and Tier 2 technical support to US physicians and clinical staff, addressing concerns with professionalism and efficiency.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 technical support
  • US physicians and clinical staff support
  • Troubleshoot EMR application errors
  • International calling experience
  • Exceptional verbal and written communication

Nice-to-have

  • US healthcare industry knowledge
  • EMR platform experience
  • MIPS workflow knowledge
  • Explain technical concepts clearly
  • Empathetic and patient-centered support

Key Requirements

  • Any bachelor’s degree
  • At least 2 years of customer support experience
  • International calling experience

Work Rights

Not specified

Tailored Resume

Cover Letter