Member Experience Manager

Eosfitness

Long Beach, US
Base: $19.90 - $21.90 usd; bonus/equity: not speci...
On-site
Exceptional customer service delivery
Address member concerns and feedback
Train and motivate front desk staff
EōS Fitness is seeking a Member Experience Manager in Long Beach, US, who will be responsible for enhancing customer service, addressing member concerns, and training staff. The ideal candidate should have experience in customer service or front-line leadership, especially in the fitness or hospitality industry

Job Summary

  • EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
  • This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
  • Benefits include free membership, discounted services, daily pay, competitive pay with vacation/sick pay, health benefits, and 401(k) with company matching.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager in Long Beach, US, who will be responsible for enhancing customer service, addressing member concerns, and training staff. The ideal candidate should have experience in customer service or front-line leadership, especially in the fitness or hospitality industry.

Salary

Base: $19.90 - $21.90 USD; Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Address member concerns and feedback
  • Train and motivate front desk staff
  • Maintain facility cleanliness and safety

Nice-to-have

  • Embody company core values
  • Inspire team culture
  • Proactive member experience enhancement

Key Requirements

  • Proven customer service or front-line leadership experience
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software and Microsoft Office Suite
  • Knowledge of membership management and billing processes
  • Must pass background check
  • Obtain CPR certification within 30 days
  • Attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter