Research Support Specialist, Contact Centre

TMX Group

Montreal, QC, Canada
Hybrid
Bilingual english/french required
Proficient in handling complex customer cases
Expertise in contact centre environment
Research Specialists manage the investigation and resolution of problems raised by shareholders via the Contact Centre

Job Summary

  • Research Specialists manage the investigation and resolution of problems raised by shareholders via the Contact Centre.
  • This role promotes First Contact Resolution by surfacing trends and pain points to management.
  • TMX Group offers a culture of flexibility and wellness, supporting a life well lived.

Matching Summary

Research Specialists manage the investigation and resolution of problems raised by shareholders via the Contact Centre.

Skills & Requirements

Must-have

  • Bilingual English/French required
  • Proficient in handling complex customer cases
  • Expertise in Contact Centre environment
  • Strong analytical skills
  • Excellent verbal and business writing skills

Nice-to-have

  • Passionate about customer experience
  • Strong stakeholder management skills
  • Ability to provide shareholder facing written responses

Key Requirements

  • College diploma or university degree in business or finance
  • Experience in Contact Centre processes
  • Must be authorized to work in Canada

Work Rights

Not specified

Tailored Resume

Cover Letter