The Reservations Specialist role at Guest Services involves managing the reservations call center, overseeing staff, and ensuring operational goals are met. Candidates should have 2-4 years of hospitality or call center experience, along with strong customer service skills and proficiency in relevant software
Job Summary
The Reservations Specialist is responsible for the operation of the reservations center, overseeing reservations and the development of reservation personnel.
Essential functions include overseeing call center operations, planning daily operations, analyzing performance metrics, and managing staff recruitment, training, and scheduling.
The role requires strong customer service abilities, problem-solving skills, and the ability to arrange and coordinate employee schedules.
Matching Summary
Match Score: 75
The Reservations Specialist role at Guest Services involves managing the reservations call center, overseeing staff, and ensuring operational goals are met. Candidates should have 2-4 years of hospitality or call center experience, along with strong customer service skills and proficiency in relevant software.
Salary
20.00 USD Hourly; Not specified; Not specified
Skills & Requirements
Must-have
Reservations call center oversight
Analyze sales and call volume
Develop staff goals
Train on brand and locations
Resolve customer complaints
Maintain safe working environment
Nice-to-have
Professional and positive representation
Enhance company image
Embrace Diversity, Equity, and Inclusion
Key Requirements
High School Diploma
2-4 years Hospitality experience
Call center or reservation department experience a plus