Salesforce Service Cloud Manager Song (gn)

Accenture Australia

Warsaw, Poland
Not specified; not specified; private medical care...
Fully remote
Salesforce service cloud expertise
Ccaas platform knowledge
Digital customer service transformation
Accenture Australia is seeking a Salesforce Service Cloud Manager to join their Global Network (GN) Song practice, focusing on enhancing customer interactions through digital solutions. The position is fully remote but requires some travel to client locations across Europe and the Middle East

Job Summary

  • The role involves planning, designing, and delivering customer interaction solutions across multiple channels including IVR, web, email, chat, SMS, and social media.
  • Candidates will serve as a subject matter expert in CCaaS platforms, providing guidance on transformation projects for Fortune 500 clients.
  • The position offers the opportunity to work on transformative projects with G2000 clients in a dynamic, international, and multicultural environment.

Matching Summary

Match Score: 85

Accenture Australia is seeking a Salesforce Service Cloud Manager to join their Global Network (GN) Song practice, focusing on enhancing customer interactions through digital solutions. The position is fully remote but requires some travel to client locations across Europe and the Middle East.

Salary

Not specified; Not specified; Private medical care, life insurance, company car, employee share purchase plan

Skills & Requirements

Must-have

  • Salesforce Service Cloud expertise
  • CCaaS platform knowledge
  • Digital customer service transformation
  • Contact center tools experience
  • Consulting or industry experience

Nice-to-have

  • SAP CRM exposure
  • Microsoft Dynamics 365 background
  • Quality monitoring skills
  • WFM and gamification knowledge
  • AI-powered customer experience

Key Requirements

  • Minimum Master's degree
  • 5+ years of consulting experience
  • 5+ years of Salesforce Service Cloud experience
  • Excellent English communication skills

Work Rights

Not specified

Tailored Resume

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