Reports to the customer support manager to reinforce the Pratt & Whitney brand through proactive customer care initiatives and develop a world class level of customer service
Job Summary
Reports to the customer support manager to reinforce the Pratt & Whitney brand through proactive customer care initiatives and develop a world class level of customer service.
Adhere to policies, processes and customer strategies to optimize team performance, achieving high level of customer satisfaction.
Collaborate with internal sales team and stakeholders to strategize and optimize our market share.
Matching Summary
Reports to the customer support manager to reinforce the Pratt & Whitney brand through proactive customer care initiatives and develop a world class level of customer service.
Skills & Requirements
Must-have
proactive customer care initiatives
optimize team performance
achieve high customer satisfaction
collaborate with various functions
foster strong customer relationships
achieve company set C.O.R.E standards
Nice-to-have
drive high employee engagement
culture of respect and empowerment
advancing aviation engineering
Key Requirements
Bachelor’s Degree
relevant experience in aerospace industry
customer relationship management
cross-functional and international business environment
delivering to plan
strategic and analytical thinking
tactical execution skills
Proficient in computer databases and Microsoft Office