Machine Technical Services Representative

Caterpillar Inc.

Arkansas, USA
Base: $97,530.00 - $146,290.00; bonus/equity: ince...
Machine product problem management
Technical aptitude and decision making
Dealer and customer facing
This role consults on machine product problem management within an assigned territory for Caterpillar machines, working hands-on with construction equipment, customers, and dealers

Job Summary

  • This role consults on machine product problem management within an assigned territory for Caterpillar machines, working hands-on with construction equipment, customers, and dealers.
  • You will drive and support the Dealer Product Problem Management process, including identifying and resolving complex technical product issues, failure analysis, and communicating with engineering to maximize customer experience.
  • The role travels frequently to dealer locations (50-70%) in Arkansas, Louisiana, and Mississippi, with a company vehicle and cell phone stipend provided.

Matching Summary

This role consults on machine product problem management within an assigned territory for Caterpillar machines, working hands-on with construction equipment, customers, and dealers.

Salary

Base: $97,530.00 - $146,290.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, vision, PTO, 401(k), HSA, FSA, etc.

Skills & Requirements

Must-have

  • Machine product problem management
  • Technical aptitude and decision making
  • Dealer and customer facing
  • Construction equipment hands on experience
  • Extensive problem solving skills
  • Extensive service excellence focus

Nice-to-have

  • Work independently on complex assignments
  • Consulting and project management skills
  • Empathy and assertiveness in communication

Key Requirements

  • Extensive product technical knowledge
  • Effective communication skills
  • Reside in territory

Work Rights

Not specified

Tailored Resume

Cover Letter