Ivr And Telephony Analyst

Citi

Irving, Texas, United States
Base: $107,120.00 - $160,680.00; bonus/equity: dis...
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Ivr or telephony experience
Document business requirements
Track project progress
** Citi is seeking a Program Analyst to support its Next-Generation IVR and Telephony Routing initiatives in Irving, Texas. The ideal candidate will have 1-3 years of relevant experience, strong organizational skills, and an interest in AI technologies. **

Job Summary

  • Support Program Managers in the end-to-end delivery of new IVR and telephony features, focusing on documenting business requirements and tracking project progress.
  • Gain hands-on experience with cutting-edge technologies like Generative AI, LLMs, Speech-to-Text, and Text-to-Speech within complex IVR and Telephony Routing environments.
  • The role offers competitive employee benefits including medical, dental, vision coverage, 401(k), life, accident, and disability insurance, and wellness programs.

Matching Summary

Match Score: 75

** Citi is seeking a Program Analyst to support its Next-Generation IVR and Telephony Routing initiatives in Irving, Texas. The ideal candidate will have 1-3 years of relevant experience, strong organizational skills, and an interest in AI technologies. **

Salary

Base: $107,120.00 - $160,680.00; Bonus/Equity: discretionary and formulaic incentive and retention awards; Benefits: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs

Skills & Requirements

Must-have

  • IVR or Telephony experience
  • document business requirements
  • track project progress
  • cross-functional coordination
  • Generative AI, LLMs, STT, TTS

Nice-to-have

  • detail-oriented
  • aspiring professional
  • customer experience enhancement
  • fast-paced, collaborative team

Key Requirements

  • 1-3 years IVR or Telephony experience
  • Project Coordinator or similar support role
  • Proficiency in Microsoft Office Suite
  • Experience with project management tools

Work Rights

Not specified

Tailored Resume

Cover Letter