NextLabs International Private Limited is seeking a Technical Support Engineer to join their expanding customer support team in Singapore. The role involves resolving technical issues for customers, maintaining customer relationships, and contributing to the knowledge base, requiring strong analytical and system administration skills
Job Summary
The role involves serving as a designated point of contact for customers to resolve product-related technical issues and build long-term trust in NextLabs' Policy Platform.
Responsibilities include analyzing log files, replicating scenarios internally for troubleshooting, and maintaining the Technical Support Knowledge Base within the CRM system.
Candidates must be willing to participate in an on-call rotation to provide after-hours emergency support and ensure prompt resolution of urgent incidents.
Matching Summary
Match Score: 85
NextLabs International Private Limited is seeking a Technical Support Engineer to join their expanding customer support team in Singapore. The role involves resolving technical issues for customers, maintaining customer relationships, and contributing to the knowledge base, requiring strong analytical and system administration skills.
Skills & Requirements
Must-have
Strong analytical skills for complex technical problems