Global Process Owner (gpo) - Customer Care (m/f/d)

Air Liquide

Saint-Priest, France
10 to 15 years customer care experience
End-to-end process design and harmonization
Lean six sigma and bpm methodologies
You will serve as the guarantor for designing, harmonizing, and optimizing Customer Care processes worldwide

Job Summary

  • You will serve as the guarantor for designing, harmonizing, and optimizing Customer Care processes worldwide.
  • The role requires leading multi-country transformation initiatives while integrating market best practices into global standards.
  • You must balance global consistency with local adoption by challenging status quos and mobilizing international subsidiaries.

Matching Summary

You will serve as the guarantor for designing, harmonizing, and optimizing Customer Care processes worldwide.

Skills & Requirements

Must-have

  • 10 to 15 years Customer Care experience
  • End-to-End process design and harmonization
  • Lean Six Sigma and BPM methodologies
  • CRM platforms like Salesforce Service Cloud
  • Influential leadership without authority

Nice-to-have

  • French or German language fluency
  • Experience with AI and Chatbot tools
  • Consulting-grade problem solving skills
  • Omnichannel engagement expertise
  • Agile organization transformation background

Key Requirements

  • Minimum 10 to 15 years of Customer Care experience
  • Advanced mastery of Lean, Six Sigma, and Design Thinking
  • Fluent English required; French or German is a major asset

Work Rights

Not specified

Tailored Resume

Cover Letter