Member Experience Manager

Eosfitness

Casa Grande, AZ, US
$18.50—$20.50 usd ph
**
Deliver best-in-class service
Address member concerns
Resolve billing issues
** EōS Fitness is seeking a Member Experience Manager to enhance customer service and member engagement at their Casa Grande, AZ location. The role involves resolving member concerns, training staff, and fostering a positive gym culture while embodying the company's core values. **

Job Summary

  • EōS Fitness is seeking a dynamic and highly organized Member Experience Manager to support members and guests by delivering best-in-class service.
  • This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback.
  • Benefits include free membership, discounted services, employee referral program, daily pay, competitive pay with vacation/holiday/sick pay, health benefits, and 401(k) with company matching.

Matching Summary

Match Score: 75

** EōS Fitness is seeking a Member Experience Manager to enhance customer service and member engagement at their Casa Grande, AZ location. The role involves resolving member concerns, training staff, and fostering a positive gym culture while embodying the company's core values. **

Salary

$18.50—$20.50 USD

Skills & Requirements

Must-have

  • Deliver best-in-class service
  • Address member concerns
  • Resolve billing issues
  • Train front desk staff
  • Maintain facility cleanliness
  • Embody core values

Nice-to-have

  • Optimistic and fun attitude
  • Team player mentality
  • Fight hard to win approach

Key Requirements

  • Proven experience in customer service or front-line leadership
  • Excellent communication, problem-solving, and interpersonal skills
  • Ability to multitask in a fast-paced environment
  • Proficiency with fitness management software, social media, and Microsoft Office
  • Knowledge of fitness industry operations
  • Must pass background check
  • Obtain CPR certification within 30 days
  • Attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter