Guest Service Team Leader

Sofitel Brisbane Central

Cardiff, United Kingdom
On-site
High standards of services
Motivate reception teams
Improve sales and quality
Ensure high standards of services provided for guests and the attainment of both the Rooms and Food & Beverage Departments qualitative and quantitative targets

Job Summary

  • Ensure high standards of services provided for guests and the attainment of both the Rooms and Food & Beverage Departments qualitative and quantitative targets.
  • Manages and motivates Reception teams in order to improve sales and the quality of F&B and Front Office services.
  • As an employee of Accor, you will be part of a world leading hospitality brand, offering many other perks such as: Pension Scheme, Discount Card, Complimentary stays, Training & Development, Additional holidays with service, Recommend a friend scheme, Employee Advisory Service.

Matching Summary

Ensure high standards of services provided for guests and the attainment of both the Rooms and Food & Beverage Departments qualitative and quantitative targets.

Skills & Requirements

Must-have

  • High standards of services
  • Motivate Reception teams
  • Improve sales and quality
  • Manage host-able fluidity
  • Increase sales and productivity
  • Customer service skills

Nice-to-have

  • Exemplary attitude
  • Warm and friendly welcome
  • Availability and presence
  • Team management skills
  • Problem-solving skills

Key Requirements

  • Proven experience in front office or reception
  • Supervisory responsibilities experience
  • Hospitality or customer service qualification

Work Rights

Not specified

Tailored Resume

Cover Letter