Base: $22.61 - $37.67 hourly; bonus/equity: not sp...
Single point of contact for loss mitigation
Communicate with delinquent borrowers
Explain loss mitigation options
This position is responsible for acting as the Single Point of Contact (“SPOC”) throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process
Job Summary
This position is responsible for acting as the Single Point of Contact (“SPOC”) throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.
Primary Responsibilities include taking inbound and making outbound calls to assigned portfolio of mortgage loan borrowers that are delinquent in their loan payments and who are investigating loss mitigation options or are in foreclosure.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Matching Summary
This position is responsible for acting as the Single Point of Contact (“SPOC”) throughout the loss mitigation process, from package collection through decision and closing, as well as through the foreclosure process.
Salary
Base: $22.61 - $37.67 Hourly; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Single Point of Contact for loss mitigation
Communicate with delinquent borrowers
Explain loss mitigation options
Adhere to compliance and regulations
Nice-to-have
Promote belonging and brand reflection
Assist borrowers with financial information
Key Requirements
Combined 4 years higher education and/or work experience
Minimum 1 year collections or customer service experience
Proficiency with word processing and spreadsheet software