Guest Experience Manager - Emporium

VICINITY

Not specified; not specified; flexible working opt...
Not specified
Proven experience in customer-facing management role
Ability to lead and manage a team effectively
Strong knowledge of risk and safety controls
Vicinity is seeking a Guest Experience Manager to lead their Guest Experience team, focusing on enhancing customer service at their retail destinations across Australia. The ideal candidate will have proven experience in customer-facing management roles, with a strong emphasis on leadership, relationship-building, and innovative service strategies

Job Summary

  • The role purpose is to lead the Guest Experience team and oversee the development and implementation of the centre's guest experience strategy.
  • Key responsibilities include managing the customer service desk, resolving escalated complaints, and fostering strong working relationships with retailers.
  • Vicinity offers benefits including flexible working options, birthday leave, purchased additional leave, and $1,000 worth of VCX securities for eligible team members.

Matching Summary

Match Score: 85

Vicinity is seeking a Guest Experience Manager to lead their Guest Experience team, focusing on enhancing customer service at their retail destinations across Australia. The ideal candidate will have proven experience in customer-facing management roles, with a strong emphasis on leadership, relationship-building, and innovative service strategies.

Salary

Not specified; Not specified; Flexible working options, Birthday leave, Purchased additional leave, $1,000 VCX securities, Generous Parental Leave

Skills & Requirements

Must-have

  • Proven experience in customer-facing management role
  • Ability to lead and manage a team effectively
  • Strong knowledge of risk and safety controls

Nice-to-have

  • Passionate about providing exceptional customer experiences
  • Natural outgoing people person comfortable with stakeholders
  • Can-do attitude contributing to positive team culture

Key Requirements

  • Existing relevant Australian work rights required
  • Mandatory Criminal History Background/Police Check
  • Experience in elevated customer experience delivery

Work Rights

Must have existing, relevant Australian work rights

Tailored Resume

Cover Letter