Onshore Support & Research Team Lead- Homeowner Advocacy- Mortgage Servicing
Carnegie Mortgage Partners LLC
Coppell, TX, United States
On-site
Homeowner advocacy specialist
Complaint handling expertise
Cross-team coordination
Carnegie Mortgage Partners LLC is seeking an Onshore Support & Research Team Lead for Homeowner Advocacy in Coppell, TX. The role requires expertise in mortgage servicing, effective communication across teams, and the ability to handle complex homeowner issues while mentoring team members
Job Summary
Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
This role blends advanced complaint-handling expertise with cross-team coordination, research support, and process guidance.
Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!
Matching Summary
Match Score: 85
Carnegie Mortgage Partners LLC is seeking an Onshore Support & Research Team Lead for Homeowner Advocacy in Coppell, TX. The role requires expertise in mortgage servicing, effective communication across teams, and the ability to handle complex homeowner issues while mentoring team members.
Skills & Requirements
Must-have
Homeowner advocacy specialist
Complaint handling expertise
Cross-team coordination
Research support
Process guidance
Effective communication across cultures
Regulatory deadlines
Quality expectations
Workload balancing
Onshore-offshore alignment
Stakeholder communication
Issue resolution
Nice-to-have
Solutions-oriented mindset
Proactive approach
Teamwork and divisional cooperation
Innovative solutions
Key Requirements
6+ years mortgage servicing experience
Experience in Regulatory Affairs, Quality Assurance, or complaint handling