Customer Support Consultant - Water Division

Idexx

Scarborough, ME, United States
Base: $26ph; bonus/equity: opportunity for annual ...
Hybrid
Answer customer calls and emails
Place orders and track shipments
Invoice/billing inquiries & research
IDEXX is seeking a Customer Support Consultant for their water division to answer customer calls and emails, place orders, track shipments, and handle billing inquiries

Job Summary

  • IDEXX is seeking a Customer Support Consultant for their water division to answer customer calls and emails, place orders, track shipments, and handle billing inquiries.
  • Responsibilities include determining customer needs, researching and providing solutions, supporting quality management systems, and assisting customers with ECommerce navigation.
  • IDEXX offers an hourly rate targeting $26/HR, annual cash bonus, comprehensive benefits, on-the-job training, and career advancement opportunities.

Matching Summary

IDEXX is seeking a Customer Support Consultant for their water division to answer customer calls and emails, place orders, track shipments, and handle billing inquiries.

Salary

Base: $26/HR; Bonus/Equity: Opportunity for annual cash bonus; Benefits: Health / Dental / Vision Benefits, Day-One 5% matching 401k, Additional benefits

Skills & Requirements

Must-have

  • Answer Customer Calls and Emails
  • Place Orders and Track Shipments
  • Invoice/Billing Inquiries & Research
  • Product Knowledge and Process Knowledge
  • Customer-facing inter-personal skills
  • Personal computer skills, including Microsoft Office

Nice-to-have

  • High quality customer relationships
  • Reasoning and analytical skills
  • Ability to work independently and as part of a team
  • Positive and respectful work culture
  • Enjoys learning and discovery

Key Requirements

  • High School diploma or equivalent
  • Associates degree, Bachelors degree or equivalent preferred
  • Experience working with customers
  • Record keeping management skills
  • Attention to detail and ability to multi-task
  • Communication skills, both verbal and written

Work Rights

Not specified

Tailored Resume

Cover Letter