Claims Handler - Green Flag Rescue

Direct Line Group

Leeds, United Kingdom
Base: £14,687.00 + shift allowance; bonus/equity: ...
Hybrid
Customer-focused mindset with passion for service
Confidence handling calls in fast-paced environment
Strong communication skills with professional telephone manner
You will serve as the first point of contact for customers experiencing a vehicle breakdown, ensuring they feel reassured during stressful times

Job Summary

  • You will serve as the first point of contact for customers experiencing a vehicle breakdown, ensuring they feel reassured during stressful times.
  • The role involves gathering accurate information, setting clear expectations, and efficiently coordinating appropriate recovery assistance for each situation.
  • Employees receive 6.5 weeks of structured part-time training and access to benefits including an employer-contributed pension and flexible holiday allowance.

Matching Summary

You will serve as the first point of contact for customers experiencing a vehicle breakdown, ensuring they feel reassured during stressful times.

Salary

Base: £14,687.00 plus Shift Allowance; Bonus/Equity: Annual company bonus mentioned; Benefits: Employer contributed pension, discounts on insurance, generous holiday allowance

Skills & Requirements

Must-have

  • Customer-focused mindset with passion for service
  • Confidence handling calls in fast-paced environment
  • Strong communication skills with professional telephone manner
  • Ability to assess situations quickly and take action
  • Good IT skills using computer systems

Nice-to-have

  • Contact centre experience beneficial
  • Full UK driving licence advantageous
  • Microsoft Outlook and Word proficiency
  • Flexible shift rotations including weekends
  • Empathetic and calm service delivery

Key Requirements

  • Full UK driving licence (advantageous)
  • Contact centre experience (beneficial)

Work Rights

Not specified

Tailored Resume

Cover Letter