Customer Service Representative

FNZ

Basingstoke, United Kingdom
Not specified; not specified; flexible working pyt...
Relevant financial services experience
Call handling role experience
Proficient in telephony and computer systems
The role involves serving as the key point of contact for customers calling regarding their financial products

Job Summary

  • The role involves serving as the key point of contact for customers calling regarding their financial products.
  • Team members will manage both inbound calls and live web chat conversations while adhering to strict service levels.
  • FNZ offers a flexible working environment with ongoing training and support to help advisers progress within the business.

Matching Summary

The role involves serving as the key point of contact for customers calling regarding their financial products.

Salary

Not specified; Not specified; Flexible working pattern available

Skills & Requirements

Must-have

  • Relevant Financial Services experience
  • Call handling role experience
  • Proficient in telephony and computer systems
  • Ability to multi task effectively

Nice-to-have

  • Passionate about customer service
  • Strong attention to detail
  • Suggest areas for improvements
  • Collaborative team environment

Key Requirements

  • Relevant Financial Services experience or call handling role
  • Completion of mandatory training sessions by required date

Work Rights

Not specified

Tailored Resume

Cover Letter