The Customer Service Engineer will play a pivotal role in the Radiopharma Solutions Business Unit, overseeing the IBA Kare program and Customer Service department
Job Summary
The Customer Service Engineer will play a pivotal role in the Radiopharma Solutions Business Unit, overseeing the IBA Kare program and Customer Service department.
Responsibilities include coordinating service operations, managing technical and budgetary quotes for upgrades, and acting as a technical reference for customers.
The company offers an open-ended contract with attractive benefits including a company car, meal vouchers, and group insurance, along with internal mobility opportunities.
Matching Summary
The Customer Service Engineer will play a pivotal role in the Radiopharma Solutions Business Unit, overseeing the IBA Kare program and Customer Service department.
Skills & Requirements
Must-have
Customer portal management
Service operations coordination
Technical guidance for customers
Ticketing service management
Upgrade quotation development
Market intelligence analysis
Nice-to-have
Proactive service innovation
Customer-centric mindset
Team player
Willing to take up new challenges
Flexible and adaptable
Key Requirements
Engineering background
Experience in healthcare, medical devices, or radiopharmaceutical industry
Strong interpersonal skills
Project management skills
Proficiency in data collection and analysis
Excellent cross-functional collaboration skills
Fluent English and Dutch communication
Willingness to work in a 2-shift system with occasional night work and weekends